Frequently Asked Questions (FAQ)

What payment methods do you accept?

We accept the below payment methods. Check our payment policy here.

  • Visa
  • Mastercard
  • American Express
  • Maestro
  • UnionPay
  • Shop Pay
  • Apple Pay
  • Google Pay
  • PayPal

Do you ship internationally and what is the shipping cost?

No, we offer free shipping only within the United Kingdom. 
Shipping is free. We cover the shipping costs for every order within United Kingdom. All our products are delivered to your home, 100% free. There is also no minimum order quantity required.

How long will it take to receive my order?

Below you will find the average delivery time of all our packages:

  • Order cutoff time: 17:00 (GMT) Greenwich Mean Time (London), after this time we no longer process orders received on that day. For orders processed after cutoff time, one day gets added to the delivery time estimate.
  • Order handling time: 1 to 2 days (fulfilled Monday to Friday). After this time the shipment for the order is delivered to the carrier company and ready for transit.
  • Transit time: 7 to 8 days (delivered Monday to Friday).

Check our Shipping & Delivery Policy for more information.

When will I get paid after returning my product?

Once we have received and approved the return, your refund will be processed and a refund will be automatically issued to your payment method within 14 days, using the same payment method you placed the order with.

How can I track my order?

You'll receive an email when your order is shipped with a Tracking number. We provide our customers with a self hosted tracking page which you can use to track your package.

What if I receive a damaged, defective, or incorrect product ?

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible. You must provide us with photographic evidence.
We will then ensure that you receive a good product free of charge to replace the damaged product.
If you need to return the defective or wrong product to us, we will cover the return cost.

What is the process for exchanging a product?

Unfortunately, we don't accept the exchange of your items. You can however always return your items within 30 days and place a new order.

Can I cancel my order?

Once an order has been placed, it is not possible to cancel. Please review your order carefully before completing your purchase.

Contact us :

Boutique Name: Elegrelle
Address: Utrechtseweg 341, Amersfoort, Utrecht, 3818 EL, The Netherlands

E-mail: info@elegrelle.com
FAQ: Frequently Asked Questions
Tel: +31616676807

Customer service hours:
Monday to Sunday: 9:00 AM to 5:00 PM GMT

We aim to reply to your e-mail within 1 day.